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Cancellation charges

Cancellation costs depend on the time that Lucel Travel receives before departure. Written notification is required in our office no later than 48 hours after verbal confirmation of cancellation has been received.

Penalties for cancellation

The penalties are based on the number of days prior to the scheduled departure date on which we received your notice of cancellation in writing.


More than 61 days before the scheduled departure date: full refund less deposit and penalties for administrative management.

45 – 60 days before – 50% of the package price.

Within 44 days, all packages are 100% non-refundable

The buyer is responsible for Lucel Travel having received a notice of cancellation in writing. These are the penalties for minimum cancellation, ADDITIONAL penalties may be applied. These sanctions do not cover the air ticket. Any air ticket purchased is 100% non-refundable and non-transferable in any way. Requests for reimbursement that are received in writing take 60 days to process.

Travel documents

Passengers are responsible for their own travel documents. Proper proof of citizenship and legal status is your responsibility. The boarding can be denied without proper verification of citizenship and legal status.

Arrival at the airport

The check-in begins 3 hours before the departure time at the airline ticket counter. We strongly recommend that you follow this policy. The carrier may deny late boarding. All flight schedules and operators are subject to change without notice. We recommend that you contact the airline within 24 hours of departure to confirm your departure time.

Policy of entry and exit of the hotel.

These policies vary by hotel and may not coincide with your arrival time and there may be a wait to get your room. Check with the hotel of your choice your entry/exit policy. In some countries, there are hotels that charge an extra tourist tax to be paid at the entrance or exit.


Lucel Travel will be responsible to the traveler for providing the services and accommodation offered in this brochure. Lucel Travel reserves the right to cancel or modify any part of the route at its sole and absolute discretion for any reason with or without prior notice to the passenger. In case of change, Lucel Travel will try to replace comparable services. In case of complete cancellation, the sole responsibility of Lucel Travel will be to reimburse any amount if any amount has been paid for such service. If funds were not collected for these services, such as concerts or excursions provided by Lucel Travel, customers will NOT be entitled to any refund. If such services and accommodation can not be provided for reasons beyond its control, Lucel Travel will not be responsible or assume any responsibility. Lucel Travel will make every effort to provide the most comparable services and accommodations available, and it will be understood and agreed by the traveler that the traveler will not be entitled to any refund, except as specified herein. The traveler expressly waives any claim against Lucel Travel or its main employees, agents, employers, or individual representatives for any loss, damage or injury for any reason caused or incurred as a result of the provision of any of the services. As Lucel Travel has no direct control over the people who supply the various components of its route, Lucel Travel will not be responsible for any loss, damage or injury, either physical or mental to persons or property resulting from delays, strikes, equipment replacement. or installation, mechanical defects or failures, whatever the cause or any act of omission, negligence or any other failure on the part of the subcontractors or any additional expense caused by the same and the traveler expressly waives such loss, damage or injury arise therefore if said claim arises in tort or contract. Lucel Travel reserves the right to refuse any traveler as a member of a tour at any time. The traveler agrees to comply with any reasonable instruction issued by Lucel Travel related to the tour. All accommodations and other services are provided by independent providers. The reservation of all the announced packages implies an agreement between you and those who provide the services. We do not assume any responsibility for the acts or omissions of these providers. This contract, regardless of where it is carried out, will be interpreted in accordance with the laws of the State of Florida in the United States of America. The invalidity of any provision contained in this document will not affect the validity of any other provision. Guarantees or oral or written statements that differ from the terms of these conditions that are not expressly approved in writing by Lucel Travel’s central office in Miami Beach, Florida, are not legally binding.

The conditions contained herein constitute the entire contract between Lucel Travel and the traveler. The passenger hereby acknowledges having read the internal conditions or having had the opportunity to read them.

Lucel Travel

2899 Collins Ave Miami Beach, Fl 33140